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Additional Training, Education and Product Specific Webinar Schedules are available in the products’ Resource Centers! Access the Resource Centers through My Services.

Webinars

 
 
Part of CUNA Mutual Group’s commitment to your success, is enabling you with tools and resources needed to meet your unique challenges and needs.

 

Come learn with us and jump-start your success with interactive webinars featuring cutting-edge information from experienced facilitators that help you understand not only product details but how to achieve financial success, reduce your risks, and better serve your members. 
 
Most webinar access is restricted to subscribers of the various product Resource Centers or to credit unions that endorse the specific featured products. If you need a UserID and password, please go to New User Registration. If you have a UserID and password, be sure you are subscribed to the appropriate Resource Center through Edit My Services.

Any questions? Visit How to Register to learn more and find helpful contacts for each product! Credit unions can access additional session offerings through Lending Resource Center/Live Events page. 

 

 

Date Title Description Where to Register 
1/11/2017 12:00 PM (CT) Performance Coaching Ever wonder why your employees are performing below expectations? Analyze the situation to close the performance gap and identify solutions to positively impact behavior. (60 mins)
Lending Resource Center/Live Events
1/17/2017 10:00 AM, 12:00 PM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 1* Members are looking for someone to provide them financial guidance. Even if your members are doing well right now, the unexpected can have an immediate impact on their financial well-being. Part 1 focuses on helping your member feel the impact through a Money Game as they make difficult decisions during an already tough time. (45 mins)
Lending Resource Center/Live Events

1/18/2017
1:00 PM (CT)

Risk & Compliance Oversight: Member Business Lending Maintaining sound lending strategies can provide long-term success in managing risk and meeting compliance needs. Find out how MBL rule changes impact your policies and gain key insights into building a strong risk management practices framework, including oversight, into your commercial lending and traditional member business lending efforts.
Credit Union Protection Resource Center
1/18/2017 10:00 AM, 12:00 PM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 2* Members are looking for someone to provide them financial guidance. Go the extra mile. Part 2 focuses on using consultative questions and a consistent process to provide your members with personalized solutions. Be committed to being their trusted financial consultant. If you don't take the opportunity to guide your members, they will look elsewhere for the guidance they need. (45 mins)
Lending Resource Center/Live Events
1/19/2017 10:00 AM, 12:00 PM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 3* Members are looking for someone to provide them financial guidance. Part 3 takes the presentation of the solution to a new level. You won't simply present benefits, you'll personalize them, helping your members to see the value and why payment protection is so important. . .to them!. Go the extra mile. (45 mins)
Lending Resource Center/Live Events
1/26/2017 10:00 AM, 2:00 PM (CT) Addressing Concerns: Close the Case* "What if the member asks a question or raises a concern? Don't let this question stop you any longer from educating your members on payment protection. Confidently address four common member questions and concerns related to payment protection. (45 mins)"
Lending Resource Center/Live Events
2/7/2017 2:00 PM (CT) Performance Coaching Ever wonder why your employees are performing below expectations? Analyze the situation to close the performance gap and identify solutions to positively impact behavior. (60 mins)
Lending Resource Center/Live Events
2/9/2016 12:00 PM (CT) Refis with Purpose* When members look to refinance, they often focus on rate. Change the conversation, and bring the focus on the member's needs, affordability, and added value to uncover opportunities to improve their overall financial well-being. (45 mins)
Lending Resource Center/Live Events
2/14/2016 10:00 AM, 12:00 PM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 1* Members are looking for someone to provide them financial guidance. Even if your members are doing well right now, the unexpected can have an immediate impact on their financial well-being. Part 1 focuses on helping your member feel the impact through a Money Game as they make difficult decisions during an already tough time. (45 mins)
Lending Resource Center/Live Events
2/15/2016 10:00 AM, 12:00 PM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 2* Members are looking for someone to provide them financial guidance. Go the extra mile. Part 2 focuses on using consultative questions and a consistent process to provide your members with personalized solutions. Be committed to being their trusted financial consultant. If you don't take the opportunity to guide your members, they will look elsewhere for the guidance they need. (45 mins)
Lending Resource Center/Live Events
2/16/2016 10:00 AM, 12:00 PM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 3* Members are looking for someone to provide them financial guidance. Part 3 takes the presentation of the solution to a new level. You won't simply present benefits, you'll personalize them, helping your members to see the value and why payment protection is so important. . .to them!. Go the extra mile. (45 mins)
Lending Resource Center/Live Events
2/22/2016 10:00 AM (CT) Tough Conversations As a coach you can often find yourself faced with a tough conversation. How you handle these conversations will ultimately impact employee performance. Implement a proven model that will both change employee behavior and maintain a good working relationship. (60 mins)
Lending Resource Center/Live Events
February 22 (10 am) Card Fraud Trends Continue to Grow With ever-evolving card fraud, you must utilize the best defense tactics to minimize credit union losses. These can include implementing EMV; building a strong organizational risk culture; developing keen awareness of risks and fraud tactics; and integrating consumer efforts. With card fraud impacting credit unions nationwide, the time is now to better understand what you can do to control payment card losses. Credit Union Protection Resource Center
2/23/2016 10:00 AM, 2:00 PM (CT) Addressing Concerns: Close the Case* What if the member asks a question or raises a concern? Don't let this question stop you any longer from educating your members on payment protection. Confidently address four common member questions and concerns related to payment protection. (45 mins)
Lending Resource Center/Live Events
3/1/2016 12:00 PM (CT) Performance Coaching Ever wonder why your employees are performing below expectations? Analyze the situation to close the performance gap and identify solutions to positively impact behavior. (60 mins)
Lending Resource Center/Live Events
3/14/2016 10:00 AM, 12:00 PM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 1* Members are looking for someone to provide them financial guidance. Even if your members are doing well right now, the unexpected can have an immediate impact on their financial well-being. Part 1 focuses on helping your member feel the impact through a Money Game as they make difficult decisions during an already tough time. (45 mins)
Lending Resource Center/Live Events
3/15/2016 10:00 AM, 12:00 PM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 2* Members are looking for someone to provide them financial guidance. Go the extra mile. Part 2 focuses on using consultative questions and a consistent process to provide your members with personalized solutions. Be committed to being their trusted financial consultant. If you don't take the opportunity to guide your members, they will look elsewhere for the guidance they need. (45 mins)
Lending Resource Center/Live Events
3/16/2016 10:00 AM, 12:00 PM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 3* Members are looking for someone to provide them financial guidance. Part 3 takes the presentation of the solution to a new level. You won't simply present benefits, you'll personalize them, helping your members to see the value and why payment protection is so important. . .to them!. Go the extra mile. (45 mins)
Lending Resource Center/Live Events

3/22/2017 10:00 AM (CT)

Looking Ahead: The Regulatory Roadmap Regulatory and compliance requirements for lending, deposits, and payments can sometimes feel like a moving target. And, not staying in compliance can lead to expensive violations and penalties! What can you do to stay ahead of the curve? Hear what’s in store and what you need to do for 2017 and beyond as it relates to specific regulations impacting credit unions. Credit Union Protection Resource Center
3/23/2016 10:00 AM, 2:00 PM (CT) Addressing Concerns: Close the Case* What if the member asks a question or raises a concern? Don't let this question stop you any longer from educating your members on payment protection. Confidently address four common member questions and concerns related to payment protection. (60 mins)
Lending Resource Center/Live Events
3/28/2016 12:00 PM (CT) Empowerment and Goals in Action: Run Your Race Goals. . . you have them, but are you taking action to achieve them? Define, implement, and achieve your credit union, branch, and employee goals through positive, proactive accountability.
Lending Resource Center/Live Events

4/19/2017 1:00 PM (CT)

Spam, Shams, and Other Scams Fraudsters are continuously plotting ways to con or scam your credit union, your employees, or your members out of money and data. While there is no single rule for determining legitimacy, there are guidelines to follow. Join us to discuss recent fraud trends, how you can detect a scam, what to do if you encounter one, and how you can reduce the impact. Credit Union Protection Resource Center

5/17/2017 10:00 AM (CT)

Employment Practices & Risks Potential employment issues exist in all aspects of your employee interactions – hiring, firing, and everything in between. In addition, litigation costs associated with these losses are considerable, on the rise, and potentially-harmful to your reputation. Learn more about recent trends and how to successfully handle employment issues and minimize employment practice liability risk. Credit Union Protection Resource Center

6/21/2017 10:00 AM (CT)

Managing Risks Within Your Indirect Lending Program Indirect lending programs can be as good as your credit union’s willingness and thoroughness of monitoring your partner relationships. Join us as we share real-life credit union loss scenarios and examine actionable internal controls and risk mitigation steps to help you stay clear of these hidden lending risks. Credit Union Protection Resource Center

7/19/2017 1:00 PM (CT)

Planning for Disasters of All Types Planning - disaster recovery, business continuity, cyber incident, safety/emergency, and active shooter – can be intimidating. But, it doesn’t have to be that way. Covering your bases upfront is critical. Learn lessons from real-life scenarios and uncover some simple steps that can help you build robust plans that can help you quickly recover from an unforeseen disaster. Credit Union Protection Resource Center

8/16/2017 10:00 AM (CT)

Integrating Risk Assessment and Decision Making Information generated by assessing risk informs or validates decisions that your credit union makes. It is the core of understanding of what could go wrong with your policies, procedures, and processes. Learn how to develop and apply risk assessment approaches to your risk management framework and decision making, along with understanding common challenges that could be encountered. Credit Union Protection Resource Center

8/16/2017 6:00 PM (CT)

Minimizing Risk through Board of Directors Oversight Effective risk oversight begins with a solid understanding of the board’s responsibilities. As a board member, you are charged with ensuring proper financial processes, internal controls, and risk identification methods are in place to oversee current and emerging risk. Learn how you can ensure safety, soundness, and achieve your credit union goals with a solid risk oversight approach. Credit Union Protection Resource Center

9/20/2017 10:00 AM (CT)

Cybersecurity Trends and Tips Fraudsters, hackers, and bad guys don’t care about your credit union. It’s not personal, it’s their business. Gain key insights into some of the latest cybersecurity trends and learn what you need to do to assess threats and protect your sensitive data. Credit Union Protection Resource Center
10/18/2017 1:00 PM (CT) Grow your Lending Safely  Most credit union growth strategies involve growing consumer, indirect, real estate, and/or business lending. In fact, your strategic plan could include all of these! Join us to better understand how you can optimize loan growth while managing risk through lending oversight and internal controls best practices. Credit Union Protection Resource Center
11/15/2017 10:00 AM (CT)
Emerging Risks on the Radar When risk management is effective, nothing bad happens. But if you’re blindsided by a problem, the lack of risk management takes the blame. By recognizing existing risk and anticipating the new, emerging ones; you can minimize losses and confidently safeguard your organization. Learn key insights about the latest risks, trends, and losses impacting credit unions.
Credit Union Protection Resource Center
11/15/2017 1:00 PM (CT)
Emerging Risks: A focus for smaller CUs & BOD Not all credit unions, or risks impacting them, are the same. Learn about the risks and loss trends that are impacting credit unions in the smaller asset categories. Without dedicated resources, managing emerging risks can be one of your biggest challenges. This session will focus on what you may want to monitor and prepare for in the coming year.
Credit Union Protection Resource Center

*In order to attend this webinar your credit union must 1) offer Debt Protection or 2) be licensed to offer Credit Insurance or be in a state that doesn’t require licensing. (If your credit union participates in the Lender Development Program, you meet the requirements to attend these sessions.)