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Additional Training, Education and Product Specific Webinar Schedules are available in the products’ Resource Centers! Access the Resource Centers through My Services.

Webinars

Come learn with us and jump-start your success with interactive webinars featuring cutting-edge information from experienced facilitators that help you understand not only product details but how to achieve financial success, reduce your risks, and better serve your members. 
 
Most webinar access is restricted to subscribers of the various product Resource Centers or to credit unions that endorse the specific featured products. If you need a UserID and password, please go to New User Registration. If you have a UserID and password, be sure you are subscribed to the appropriate Resource Center through Edit My Services.

Any questions? Visit How to Register to learn more and find helpful contacts for each product! Credit unions can access additional session offerings through Lending Resource Center/Live Events page. 

 

 

8/15/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 1 Members are looking for someone to provide them financial guidance. Even if your members are doing well right now, the unexpected can have an immediate impact on their financial well-being. Part 1 focuses on helping your member feel the impact through a Money Game as they make difficult decisions during an already tough time. Lending Resource Center/Live Events
8/16/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide With Confidence, Part 2 Go the extra mile. Part 2 focuses on using consultative questions and a consistent process to provide your members with personalized solutions. Be committed to being your members' trusted financial consultant. If you don't take the opportunity to guide your members, they will look elsewhere for the guidance they need.* Lending Resource Center/Live Events
8/16/2017 10:00 AM (CT) Integrating Risk Assessment and Decision Making Information generated by assessing risk informs or validates decisions that your credit union makes. It is the core of understanding of what could go wrong with your policies, procedures, and processes. Learn how to develop and apply risk assessment approaches to your risk management framework and decision making, along with understanding common challenges that could be encountered. Credit Union Protection Resource Center
8/16/2017 6:00 PM (CT) Minimizing Risk through Board of Directors Oversight Effective risk oversight begins with a solid understanding of the board’s responsibilities. As a board member, you are charged with ensuring proper financial processes, internal controls, and risk identification methods are in place to oversee current and emerging risk. Learn how you can ensure safety, soundness, and achieve your credit union goals with a solid risk oversight approach. Credit Union Protection Resource Center
8/17/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 3 Part 3 builds on what you learned about a member focused conversation and takes it to a new level. You won't simply present benefits, you'll personalize them, helping your members to see the value and why payment protection is so important. . .to them!. Go the extra mile.* Lending Resource Center/Live Events
8/24/2017 10:00 AM, 2:00 PM (CT) Addressing Concerns: Close the Case What if the member asks a question or raises a concern? Don't let this question stop you any longer from educating your members on payment protection. Confidently address four common member questions and concerns related to payment protection.* Lending Resource Center/Live Events
9/14/2017 10:00 AM (CT) Empowerment and Goals in Action: Run Your Race Goals. . . you have them, but are you taking action to achieve them? Define, implement, and achieve your credit union, branch, and employee goals through positive, proactive accountability. Lending Resource Center/Live Events
9/19/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 1 Members are looking for someone to provide them financial guidance. Even if your members are doing well right now, the unexpected can have an immediate impact on their financial well-being. Part 1 focuses on helping your member feel the impact through a Money Game as they make difficult decisions during an already tough time. Lending Resource Center/Live Events
9/20/2017 10:00 AM (CT) Cybersecurity Trends and Tips Fraudsters, hackers, and bad guys don’t care about your credit union. It’s not personal, it’s their business. Gain key insights into some of the latest cybersecurity trends and learn what you need to do to assess threats and protect your sensitive data. Credit Union Protection Resource Center
9/20/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide With Confidence, Part 2 Go the extra mile. Part 2 focuses on using consultative questions and a consistent process to provide your members with personalized solutions. Be committed to being your members' trusted financial consultant. If you don't take the opportunity to guide your members, they will look elsewhere for the guidance they need.* Lending Resource Center/Live Events
9/21/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 3 Part 3 builds on what you learned about a member focused conversation and takes it to a new level. You won't simply present benefits, you'll personalize them, helping your members to see the value and why payment protection is so important. . .to them!. Go the extra mile.* Lending Resource Center/Live Events
9/28/2017 10:00 AM, 2:00 PM (CT) Addressing Concerns: Close the Case What if the member asks a question or raises a concern? Don't let this question stop you any longer from educating your members on payment protection. Confidently address four common member questions and concerns related to payment protection.* Lending Resource Center/Live Events
10/10/2017 12:00 PM (CT) Effective FeedForward Do you enjoy giving or receiving feedback? Many people feel feedback is reactionary and negative. Revolutionize the way you coach by providing specific, actionable comments that are focused on enhancing future opportunities. Lending Resource Center/Live Events
10/11/2017 10:00 AM (CT) Loyal Lending Part 1 Part 1 of Loyal Lending - Dig deeper. Learn more. Don't be an order-taker. Use the credit report and consultative questions to go beyond the initial loan request and find additional opportunities to help members reach their financial goals and improve their financial well-being. Be sure to register for Part 2.* Lending Resource Center/Live Events
10/12/2017 10:00 AM (CT) Loyal Lending Part 2 Part 2 of Loyal Lending - Dig deeper. Learn more. Don't be an order-taker. User the credit report and consultative questions to go beyond the initial loan request and find additional opportunities to help members reach their financial goals and improve their financial well-being. Be sure to register for Part 1 also if you haven't already.* Lending Resource Center/Live Events
10/12/2017 12:00 PM (CT) Tough Conversations As a coach you can often find yourself faced with a tough conversation. How you handle these conversations will ultimately impact employee performance. Implement a proven model that will both change employee behavior and maintain a good working relationship. Lending Resource Center/Live Events
10/17/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 1 Members are looking for someone to provide them financial guidance. Even if your members are doing well right now, the unexpected can have an immediate impact on their financial well-being. Part 1 focuses on helping your member feel the impact through a Money Game as they make difficult decisions during an already tough time. Lending Resource Center/Live Events
10/18/2017 1:00 PM (CT) Grow your Lending Safely  Most credit union growth strategies involve growing consumer, indirect, real estate, and/or business lending. In fact, your strategic plan could include all of these! Join us to better understand how you can optimize loan growth while managing risk through lending oversight and internal controls best practices. Lending Resource Center/Live Events
10/18/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide With Confidence, Part 2 Go the extra mile. Part 2 focuses on using consultative questions and a consistent process to provide your members with personalized solutions. Be committed to being your members' trusted financial consultant. If you don't take the opportunity to guide your members, they will look elsewhere for the guidance they need.* Lending Resource Center/Live Events
10/19/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide With Confidence, Part 3 Part 3 builds on what you learned about a member focused conversation and takes it to a new level. You won't simply present benefits, you'll personalize them, helping your members to see the value and why payment protection is so important. . .to them!. Go the extra mile.* Lending Resource Center/Live Events
10/26/2017 10:00 AM, 2:00 PM (CT) Addressing Concerns: Close the Case What if the member asks a question or raises a concern? Don't let this question stop you any longer from educating your members on payment protection. Confidently address four common member questions and concerns related to payment protection.* Lending Resource Center/Live Events
11/7/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 1 Members are looking for someone to provide them financial guidance. Even if your members are doing well right now, the unexpected can have an immediate impact on their financial well-being. Part 1 focuses on helping your member feel the impact through a Money Game as they make difficult decisions during an already tough time. Lending Resource Center/Live Events
11/8/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 2 Go the extra mile. Part 2 focuses on using consultative questions and a consistent process to provide your members with personalized solutions. Be committed to being your members' trusted financial consultant. If you don't take the opportunity to guide your members, they will look elsewhere for the guidance they need.* Lending Resource Center/Live Events
11/9/2017 10:00 AM, 2:00 PM (CT) Member Focused Conversations: Guide with Confidence, Part 3 Part 3 builds on what you learned about a member focused conversation and takes it to a new level. You won't simply present benefits, you'll personalize them, helping your members to see the value and why payment protection is so important. . .to them!. Go the extra mile.* Lending Resource Center/Live Events
11/14/2017 12:00 PM (CT) Recognizing Performance When employees know and use their strengths, they're more engaged and have higher performance. Increase employee performance through the use of targeted recognition strategies. Lending Resource Center/Live Events
11/15/2017 10:00 AM (CT)
Emerging Risks on the Radar When risk management is effective, nothing bad happens. But if you’re blindsided by a problem, the lack of risk management takes the blame. By recognizing existing risk and anticipating the new, emerging ones; you can minimize losses and confidently safeguard your organization. Learn key insights about the latest risks, trends, and losses impacting credit unions.
Credit Union Protection Resource Center
11/15/2017 1:00 PM (CT)
Emerging Risks: A focus for smaller CUs & BOD Not all credit unions, or risks impacting them, are the same. Learn about the risks and loss trends that are impacting credit unions in the smaller asset categories. Without dedicated resources, managing emerging risks can be one of your biggest challenges. This session will focus on what you may want to monitor and prepare for in the coming year.
Credit Union Protection Resource Center
11/16/2017 12:00 PM (CT) Performance Coaching Ever wonder why your employees are performing below expectations? Analyze the situation to close the performance gap and identify solutions to positively impact behavior. Lending Resource Center/Live Events
11/30/2017 10:00 AM, 2:00 PM (CT) Addressing Concerns: Close the Case What if the member asks a question or raises a concern? Don't let this question stop you any longer from educating your members on payment protection. Confidently address four common member questions and concerns related to payment protection.* Lending Resource Center/Live Events

*In order to attend this webinar your credit union must 1) offer Debt Protection or 2) be licensed to offer Credit Insurance or be in a state that doesn’t require licensing. (If your credit union participates in the Lender Development Program, you meet the requirements to attend these sessions.)