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Disaster Recovery

No one can prevent a disaster. Our Disaster Recovery Team is here to help. 

If disaster or a major loss occurs to your credit union, an authorized credit union representative should contact CUNA Mutual Group using our disaster phone line 800.637.2676,
accessible to you 24 hours a day, 365 days a year.

 

Based on this contact, we will work together to determine how to best assist your credit union. If necessary that will include getting independent, as well as CUNA Mutual Group, staff on site as quickly as possible.

When contacting us in an emergency situation the caller needs to identify the following:

  • The nature of the loss/event
  • Any special needs the credit union has
  • The central or main contact for the credit union
  • The best way to reach the credit union's main contact

To learn about how your credit union can prepare for and recover from a disaster, access the Disaster Preparedness educational materials, articles and a pre-recorded webinar within the Loss Prevention Library of the Protection Resource Center (access required).

For Property and Business Liability insurance coverage information, contact a CUNA Mutual Group sales executive at 800.356.2644 or contact the Credit Union Protection Response Center at 800.637.2676.

Current Catastrophe Declarations and Bulletins

CUNA Mutual Group strives to comply with all state insurance department directives issued to insurance companies regarding operations during and after catastrophic events. Below are links to active state insurance department declarations and bulletins of which CUNA Mutual Group is currently aware that could impact our policyholders.   

  • Texas Dept of Insurance Company Bulletin B-0009-17, Floods in Angelina, Aransas, Atascosa, Austin, Bastrop, Bee, Bexar, Brazoria, Brazos, Burleson, Caidwell, Calhoun, Cameron, Chambers, Colorado, Comal, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Grimes, Guadalupe, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Karnes, Kerr, Kleberg, Lavaca, Lee, Leon, Liberty, Live Oak, Madison, Matagorda, Montgomery, Newton, Nueces, Orange, Polk, Refugio, Sabine, San Jacinto, San Patricio, Trinity, Tyler, Victoria, Walker, Waller, Washington, Wharton, Willacy and Wilson Counties.

    In response to this Bulletin, CUNA Mutual Group advised all appropriate business areas of the Bulletin, the actions requested of insurance companies doing business in Texas, and asked for all such business areas to comply with the Bulletin's requests.

    Texas consumers can file a complaint with the Texas Department of Insurance ("Department") regarding any disaster-related dispute or issue. Consumers may call the Department's toll-free hotline at 1-800-252-3439 or file a complaint online at http://www.tdi.texas.gov/consumer/complfrm.html.

  • Illinois Dept of Insurance Company Bulletin 2017-03, Floods in Cook, Kane, Lake and McHenry Counties

    In response to this Bulletin, CUNA Mutual Group advised all appropriate business areas of the Bulletin, the actions requested of insurance companies doing business in Illinois, and asked for all such business areas to comply with the Bulletin's requests.

    Illinois consumers can file a complaint with the Illinois Department of Insurance ("Department") regarding any disaster-related dispute or issue.  Consumers may call the Department's toll-free hotline at 1-866-445-5364 or file a complaint online at https://mc.insurance.illinois.gov/messagecenter.nsf.

  • Florida Office of Insurance Regulation Emergency Order Hurricane Irma, effective 9/4/2017, expires 3/4/2017

  • Georgia Office of Insurance Directive 17-EX-7 Hurricane Irma, effective 9/14/2017

CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. Insurance products offered to financial institutions and their affiliates are underwritten by CUMIS Insurance Society, Inc. or CUMIS Specialty Insurance Company, members of the CUNA Mutual Group. Some coverages may not be available in all states. If a coverage is not available from one of our member companies, CUNA Mutual Insurance Agency, Inc., our insurance producer affiliate, may assist us in placing coverage with other insurance carriers in order to serve our customers' needs. CUMIS Specialty Insurance Company, our excess and surplus lines carrier, underwrites coverages that are not available in the admitted market. PBL-1642019.1-1116-1218