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Disaster Recovery

Latest Update

Puerto Rico credit unions: we are ready to help you and your members and can process Credit Life and Disability claims right now.

Please call 844.707.4965 for help with a new or existing claim.

You can also email us at PRClaims@cunamutual.com or fax to 787.272.0985.


24/7 Disaster Response

If disaster or a major loss occurs to your credit union, an authorized credit union representative should contact CUNA Mutual Group using our disaster phone line: 800.637.2676. This line is available 24 hours a day, 365 days a year.

The caller will need to identify:

  • The nature of the loss/event
  • Any special needs the credit union has
  • The central or main contact for the credit union
  • The best way to reach the credit union’s main contact

Based on this contact, we will work together to determine how to best assist your credit union. If necessary that will include getting independent, as well as CUNA Mutual Group, staff on site as quickly as possible.

Current Catastrophe Declarations and Bulletins

In the aftermath of a catastrophic event, state insurance departments may issue directives to insurance companies that impact your policy. Below are links to active declarations and bulletins and summaries of CUNA Mutual Group’s response where relevant.

  • Indiana Department of Insurance, Severe Storms, Bulletin 241, effective February 14, 2018, expires May 2, 2018
  • Indiana Department of Insurance, Severe Storms, added counties to Bulletin 241, effective February 14, 2018, expires May 2, 2018
  • Ohio Department of Insurance, Severe Storms, Bulletin 2018-01, effective March 7, 2018, expires May 24, 2018

CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. Insurance products offered to financial institutions and their affiliates are underwritten by CUMIS Insurance Society, Inc. or CUMIS Specialty Insurance Company, members of the CUNA Mutual Group. Some coverages may not be available in all states. If a coverage is not available from one of our member companies, CUNA Mutual Insurance Agency, Inc., our insurance producer affiliate, may assist us in placing coverage with other insurance carriers in order to serve our customers' needs. CUMIS Specialty Insurance Company, our excess and surplus lines carrier, underwrites coverages that are not available in the admitted market. PBL-1642019.1-1116-1218