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Disaster Recovery

Latest Update

Puerto Rico credit unions: we are ready to help you and your members and can process Credit Life and Disability claims right now.

Please call 844.707.4965 for help with a new or existing claim.

You can also email us at PRClaims@cunamutual.com or fax to 787.272.0985.


24/7 Disaster Response

If disaster or a major loss occurs to your credit union, an authorized credit union representative should contact CUNA Mutual Group using our disaster phone line: 800.637.2676. This line is available 24 hours a day, 365 days a year.

The caller will need to identify:

  • The nature of the loss/event
  • Any special needs the credit union has
  • The central or main contact for the credit union
  • The best way to reach the credit union’s main contact

Based on this contact, we will work together to determine how to best assist your credit union. If necessary that will include getting independent, as well as CUNA Mutual Group, staff on site as quickly as possible.

Current Catastrophe Declarations and Bulletins

In the aftermath of a catastrophic event, state insurance departments may issue directives to insurance companies that impact your policy. Below are links to active declarations and bulletins and summaries of CUNA Mutual Group’s response where relevant.

  • Texas Dept of Insurance Company Bulletin B-0009-17, Floods in Multiple Counties. Hover over link for full list.

    In response to this Bulletin, CUNA Mutual Group advised all appropriate business areas of the Bulletin, the actions requested of insurance companies doing business in Texas, and asked for all such business areas to comply with the Bulletin's requests.

    Texas consumers can file a complaint with the Texas Department of Insurance ("Department") regarding any disaster-related dispute or issue. Consumers may call the Department's toll-free hotline at 1-800-252-3439 or file a complaint online at http://www.tdi.texas.gov/consumer/complfrm.html.

  • Illinois Dept of Insurance Company Bulletin 2017-03, Floods in Cook, Kane, Lake and McHenry Counties

    In response to this Bulletin, CUNA Mutual Group advised all appropriate business areas of the Bulletin, the actions requested of insurance companies doing business in Illinois, and asked for all such business areas to comply with the Bulletin's requests.

    Illinois consumers can file a complaint with the Illinois Department of Insurance ("Department") regarding any disaster-related dispute or issue.  Consumers may call the Department's toll-free hotline at 1-866-445-5364 or file a complaint online at https://mc.insurance.illinois.gov/messagecenter.nsf.

  • Florida Office of Insurance Regulation Emergency Order Hurricane Irma, effective 9/4/2017, expires 3/4/2017

  • Georgia Office of Insurance Directive 17-EX-7 Hurricane Irma, effective 9/14/2017

CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. Insurance products offered to financial institutions and their affiliates are underwritten by CUMIS Insurance Society, Inc. or CUMIS Specialty Insurance Company, members of the CUNA Mutual Group. Some coverages may not be available in all states. If a coverage is not available from one of our member companies, CUNA Mutual Insurance Agency, Inc., our insurance producer affiliate, may assist us in placing coverage with other insurance carriers in order to serve our customers' needs. CUMIS Specialty Insurance Company, our excess and surplus lines carrier, underwrites coverages that are not available in the admitted market. PBL-1642019.1-1116-1218