80% of consumers view their banking relationship as transactional, not advice-based.1
ULEND Academy® shifts your lending staff’s approach from transactional to consultative. As a result, your members achieve financial success through proven solution strategies and high-impact service. Through hands-on learnings constructed from real-world scenarios, ULEND Academy workshops help staff improve performance through behavior-based outcomes, resulting in exceptional member experiences.
ULEND Academy is part of our comprehensive lending suite helping you protect more loans, more ways.
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Benefits for you
ULEND Academy curriculum responds to today’s consumer expectations to help lenders meet and exceed the most up-to-date standards of customer service. Members demand consistent and successful interactions that:
- Deliver exceptional end-to-end experience
- Work across multiple channels
- Identify unmet needs through a consultative approach
Additional Resources for Our Customers
1Accenture, North America Consumer Digital Banking Survey, July 2017. CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates.