Coronavirus (COVID-19) Update

Last updated: Friday, March 20, 2020

CUNA Mutual Group is closely monitoring information from the Centers for Disease Control, the World Health Organization and local state health officials in close connection with our customers, partners and communities. We are navigating through this together and supporting one another. We will continue to follow public health guidelines and help our community and customers however we can.

CUNA Mutual Group: Ready and Able to Serve

A Message from Our President & CEO, Robert Trunzo:

We are living in unprecedented times as the world continues to focus on and respond to ongoing developments related to the coronavirus (COVID-19). Like you, we continue to stay informed and are prioritizing actions that protect the health and safety of our customers, employees, partners and community members. While many things are uncertain today, you can have confidence that we are here, ready and able, to serve your needs. Read full message.

Our Financial Strength and Stability

CUNA Mutual Group remains financially strong and stable and will continue to be here when you need us most. Our consistent financial strength and credit issuer ratings, capital position, and balance sheet are signs that we are well positioned to navigate this storm.

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Your Questions Answered

Please refer to the following Frequently Asked Questions & Answers for our customers and colleagues during the coronavirus pandemic:

Community Support

Our commitment to supporting our communities through this crisis is unwavering. Through the CUNA Mutual Group Foundation, we are providing support for education, emergency aid and economic stability, and will match our employees’ emergency aid donations to support 501(c)(3) non-profit organizations. In this time of uncertainty, one thing we know for sure is the deep concern and passion our workforce has for its community and each other. These efforts offer our local communities access to additional resources to support those who need assistance.

Work Environment and Facilities

Many governors across the U.S. are enacting "stay in place" or similar orders to slow the spread of COVID-19. Most of these orders exclude employees working for certain essential services such as medical facilities, grocery stores and pharmacies. The U.S. Department of Homeland Security and the Treasury Department identifies insurance and financial services as essential services.

The health and safety of our workforce, customers, partners and the community remain our top priority. We know our customers depend on us, and fortunately, we have experience in remote work arrangements. We are ready to serve you, your families, your businesses, members and customers during this time.

The following actions under our business resiliency plan are being taken to help slow the spread of the coronavirus and are subject to change as the pandemic evolves:

  • Employees and contractors who can work remotely are required to do so.
  • Our office buildings will remain open for those individuals who are unable to work remotely and who require limited, periodic access to the office.
  • For visitors who were planning to come to our office, we will make alternate arrangements to postpone meetings or conduct them virtually. Non-essential visits to our office are restricted.

Current Policy for Travel

All business travel through April 17 is canceled in favor of phone or virtual meetings. This includes all modes of transportation and distances for all purposes, with the exception of coming into work, when appropriate.

Meetings & Events

As an added precaution through April 17, internal meetings are being rescheduled or held virtually. When our position changes on a particular meeting, we are communicating directly with all registered attendees.

Questions Regarding COVID-19

If you have questions, please reach out to your regular CUNA Mutual Group business contact.

CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates.