TruStage FAQ

The following information is provided as a general reference to assist you in answering the most common questions regarding coronavirus (COVID-19) and specific products. It is not intended to be all-inclusive, but it is designed to provide general information on the most frequently asked questions.

Risk Background

The coronavirus (COVID-19) has quickly spread globally. Increased headlines and social media posts about growing COVID-19 infections have many credit unions concerned about their ability to continue critical operations while ensuring employee/member safety. Credit union leadership should remain committed to emergency preparedness and business continuity planning. A pandemic crisis can create confusion and potential panic among employees and even leadership.

For the latest information about symptoms, prevention, treatment and other facts, visit the Centers for Disease Control and Prevention (CDC)(opens in a new window) website, the World Health Organization (WHO)(opens in a new window) website, local, state, and federal governments.

Last updated: Friday, March 20, 2020

Does AD&D cover a death caused by COVID-19?

AD&D does not cover deaths due to natural causes, including viruses.

Does TruStage life insurance cover COVID-19 related deaths?

Life insurance covers death by all causes that are not explicitly excluded in the policy. COVID-19 is not explicitly excluded in the policy therefore we would not deny a claim for that reason alone.

Is CMFG still paying claims right now?

Yes. CUNA Mutual Group remains financially strong and we have no concerns about our ability to pay legitimate claims.

Does AD&D payout if I’m diagnosed with COVID-19 and need hospitalization?

There would not be any benefits paid out under AD&D due to hospitalization related to COVID-19. Hospitalization benefits under AD&D are limited to those that are related to a covered accident under the policy.

Is the Liberty Mutual call center seeing an influx of questions regarding COVID-19?

No, not at this time but Liberty Mutual will continue to monitor.

Are there additional riders members should consider with their homeowners policy with so many people staying home and/or working remote?

There are no guidelines or suggestions being sent to customers related to their policy coverages.

Can members still apply for life insurance during this pandemic?

Yes, members can still apply for life insurance.

Are there any restrictions on life insurance if member lives in a “hot zone”?

No there are no restrictions currently. We continue to monitor and as of 3/18 there have been no claims related to COVID-19.

Is CUNA Mutual Group aware of the state bulletins regarding terminating insurance contracts due to non-payment?

Yes, there is a team working on all state notifications regarding COVID-19 and we will provide more information when plans are finalized.

Will TruStage honor a member’s policy without payment because he/she is out of work during this time of social distancing?

Policies outline what happens if payments are not made on time. In some cases, a grace period may exist that allows additional time to make payments.

CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates.
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