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My Services FAQ

Getting Started FAQs
  1. Why should I register for a User ID and password?
  2. How do I Edit My Services?
  3. How do I change my password?
  4. How do I get started with Credit Claims Online?
  5. What browsers are supported by cunamutual.com?
  6. How do I get technical assistance?

How do I register for a UserID?

  1. Go to www.cunamutual.com, click on My Services, then click on Register for a new User ID.
  2. On My Profile, tell us your name, the name of your credit union and a description of your role. Read and check the Standards and Acceptable Use Policy and click Continue.
  3. Next, create a UserID and password, select and answer a security question, enter the user validation code and click Continue.
  4. On Services and Roles, expand the heading to see a list of services you may select for your credit union. Select the appropriate services and roles you need and click Continue.
  5. On Subscriptions, select the subscriptions you want to receive from CUNA Mutual Group, or skip this step to Submit Your Registration.
  6. You will receive a confirmation page with your UserID, the email address CUNA Mutual Group will use for communications regarding subscriptions and the services you selected.
  7. Your request will be forwarded to your credit union’s cunamutual.com Security Administrator or CUNA Mutual’s Internet Technical Support Unit for approval. This may take up to 1-2 days to complete. You will receive an email indicating approval or denial of the services you have selected.

Download New User Registration instructions.

Why should I register for a User ID and password?

You'll need to register for a User ID and password to access the online services for which you've been authorized.

We recommend that when you visit our site, you navigate to our Home page and sign in with your User ID and password. You can simplify this step by establishing www.cunamutual.com as your browser's home page or favorite/bookmark.

Your online services will be displayed in the under "My Services" after you log in.

How do I Edit My Services?

To edit your services:

  1. Go to www.cunamutual.com and click the "Sign In" link . The sign in page will be displayed.
  2. Type in your User ID and Password. Click "Sign In." The My Services page will be displayed.
  3. Click "Edit My Services", which is located to the right of your name, in order to modify your access.
  4. To add online services, expand the product heading and place a check mark in the box of the desired service, and if appropriate, choose the role.
  5. To remove access to a online service, remove the check mark from the box of the service you would like to remove. Click "Reset" to reset the page to its original state.
  6. After you click "Continue," the confirmation page will be displayed.
  7. Your request will be sent for processing. You should receive confirmation within 1-2 business days.

For help with accessing or signing into our website, please contact the Internet Technical Support Unit at 800.962.5465

Need more Information?

How do I change my password?

  1. Go to www.cunamutual.com and click the "Sign In" link in the upper right corner.
  2. The sign in page will be displayed. Type in your User ID and Password. Click "Sign In."
  3. Click My Profile.
  4. From the left hand navigation, click Change Password.
  5. Type in your current password
  6. Type in a new password.
  7. Confirm your password by retyping the new password.
  8. Click Submit.

How do I get started with Credit Claims Online?

Sign In To Credit Claims Online

Your credit union can conduct all of your lending claim services quickly, efficiently, and more conveniently than ever before. Credit Claims Online gives you full service claim processing at the touch of your computer. CUNA Mutual Group recognizes the importance of security in processing your transactions over the internet. Not only does this system utilize data encryption for a secure connection, but it also requires user names and passwords to gain access.

User Requirements: Credit unions offering Credit Disability, Credit Life, Loan Protection, Life Savings or CU CHOICE Lending Protection products.

Typical User: Credit Union employees who manage claims for lending products.

How will this help my credit union?

  • Direct access to lending claim information.
  • Assist members with lending claim questions.

Need more Information?

What browsers are supported by cunamutual.com?

To utilize the CUNA Mutual Group website, please verify that your personal computer meets our browser standards:

Internet Browser:
Supported browsers include Microsoft Internet Explorer version 6.01 or higher, and Firefox for Mac users.

Please Note:

  • You will need to configure your browser to accept cookies and enable Java and JavaScript.
  • Our site is best viewed using Microsoft Internet Explorer as your browser.
  • Using an earlier release of a browser will likely result in error messages or possible missing functionality depending upon the application.
  • If you would like a more current browser version, please go to www.browsers.com or contact your Internet Service Provider (ISP).
  • A valid Internet email address is necessary to register for access to Internet applications.
  • If you are an AOL user, you are strongly encouraged to use one of the browsers listed above.

How do I get technical assistance?

CUNA Mutual Group's Internet Technical Support Unit can be reached by calling 1.800.962.5465 or by sending us an email.

Please have your contract number ready when you call us, or include with your email.