Tools and Resources

Member inquiries for educational loans should be directed to the college Financial Aid Office for assistance.

Direct members to the National Student Loan Database to determine loan holder

Student Loans

With the enacted Health Care and Education Affordability Reconciliation Act of 2010 (HR 4872), the Federal Family Educational Loan (FFEL) Program was eliminated and transitioned to the Federal Direct Lending Program. Private lenders no longer have a role in originating or funding federal Stafford, PLUS, or Consolidation loans.

Great Lakes remains the guarantor and servicer of loans secured prior to July 1, 2010. For credit union/borrower questions related to an existing federal loan, contact or direct members to the appropriate area noted below:

Credit Union Inquiries
Contact Great Lakes for Audit Information/Documents, Credit Union Updates/Changes, Lender Reporting:

Phone: 800.340.1895
Fax: 608.246.1619
Hours of Operation: 8:00 am - 4:30 pm (CT) M-F

Borrower Inquiries
Contact Great Lakes for Loan Account Management, questions or inquiries:

Phone: 800.236.4300
Fax: 800.375.5288

Hours of Operation
7:00 am - 8:45 pm (CT)  M-Th
7:00 am - 5:45 pm (CT)  F

Mailing Address
Great Lakes Borrower Services
P.O. Box 7860
Madison, WI 53707-7858

All Other Inquiries
Contact CUNA Mutual Group Student Loan Network

Phone: 888.264.5626
800.356.2644 or email