Do Your Members Talk About Your Credit Union on Friday Night?
CUNA Mutual Group Discovery Conference 2019
Imagine your members sitting down on a Friday night with family and friends and sharing an exceptional customer experience they had at your credit union. Give your members a reason to talk about the great things your organization is doing. How might that affect your balance sheet?
Discovery™ Conference is our annual thought leadership conference that offers ideas and insights to help credit unions plan for everyday success. Discovery Conference Features present quick snapshots of the most impactful moments of the conference. Enjoy these short highlight videos from Steve Ducey’s breakout session.
Interested in attending Discovery™ 2020? Sign up to be notified when registration opens.
Create Unique Engagements with Members Through Your Staff
Instead of looking at transaction numbers, how about looking at interaction numbers? Empower your people to strive for unique and different types of engagements with your members every day. It’s about social interaction, building customer loyalty, and helping your credit union stand out among the competition.
Culture is Brand and Brand is Culture
It’s important to create a culture at your credit union that you believe in and your employees embrace. Do you have that? Do you and your employees live that culture? Now is the time to decide if you need to make changes, or if your culture defines your brand, which ultimately helps your credit union win!
CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. CORP-2899253.1-0120-0222