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Wendy Serafin

Senior Communications Strategist




Jess Noelck

Media & Reputation Strategist




Phil Tschudy

Media & Reputation Strategist



Welcome to our Press Room

Stories about our Company, People and Industry

69 Percent of Millennials Would Consider Opening Credit Union Account

What Matters Now™ Consumer Research Reveals Only 14 Percent Use a Credit Union for Their Primary Account Today

ANAHEIM, Calif. – CUNA Mutual Group released its annual What Matters Now™ consumer research during CUNA’s Marketing and Business Development Council Conference Tuesday. Research indicated millennials are emerging as a diverse, yet strong financial force as many enter their lending and purchasing life stages. However, insights revealed traditional financial services are less compelling to this segment, who defines success through their family and children.

“Millennials are often described generally as one large group, but in reality this generation is not a one-size-fits-all, and they continue to grow in their diverse financial needs,” said Susan Sachatello, senior vice president of TruStage®, CUNA Mutual Group's consumer brand. “Our research shows millennials’ financial needs vary substantially based on age, presence of children and even their geographic location.”


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CUNA Mutual Group Named a 2016 World’s Most Ethical Company

Ethisphere Institute Recognizes Company for Third Time in Four Years

MADISON, Wis. – CUNA Mutual Group has been recognized as a 2016 World’s Most Ethical Company® by the Ethisphere Institute, a global leader in defining and advancing the standards of ethical business practices.

This year marks the 10th anniversary of Ethisphere and the World’s Most Ethical Companies designation, which recognizes those companies that align principle with action, work tirelessly to make trust part of their corporate culture, and in doing so, shape future industry standards by introducing tomorrow’s best practices today.

CUNA Mutual Group has now received this honor three times in the past four years, and it is one of only six recipients in the Financial Services category, underscoring the company’s commitment to leading ethical business standards and practices.

Through in-depth research and analysis, Ethisphere reviewed nominations from companies in more than 21 countries and 54 industries. After reviewing this year’s nominations, Ethisphere recognized 131 companies as 2016 World’s Most Ethical Companies.


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New Consumer Findings by CUNA Mutual Group and Filene Research Institute
More Than 69 Percent of New Middle Income Investors Will Seek Financial Advice at Some Point

COLORADO SPRINGS, Colo.  – New consumer investment research released by CUNA Mutual Group and Filene Research Institute indicate a majority of hardworking consumers will seek financial guidance at critical times of their lives. More than 550 financial advisors and credit union program leaders attending CUNA Brokerage Services, Inc. (CBSI) FOCUS conference learned about decision dynamics that affect when and how consumers engage with a financial advisor.

Topline results in Filene’s new research report and presentation, “Financial Preferences and Attributes of Middle-Income Investors,” show 69 percent of consumers want to engage in investment conversations when the timing is right, and 45 percent look for advice when their life circumstances change. However, more than 42 percent say they only talk to an advisor once a year or less, with approximately 19 percent never engaging with an advisor.1

“In a changing and uncertain economic environment, we see our work in the broader context of a person’s life,” said Jeff Bosco, senior vice president, Wealth Management, CUNA Mutual Group. “Our solutions must address customers’ needs today and support their vision for stronger financial security, helping them be more confident about their future.
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CUNA Mutual Group Announces Strategic Investment in SpringboardAuto.com
New Auto Lending Fintech Solution Extends Credit Unions’ Ability to Serve More Members

MADISON, Wis. – CUNA Mutual Group announced today it is investing in a new direct-to-consumer lending platform, SpringboardAuto.com. This new technology solution provides a direct online auto loan platform so credit unions can lend to members with below-prime credit ratings without creating additional credit or operational risk for the credit union.

“CUNA Mutual Group is helping credit unions find new ways to support their members’ financial needs, and SpringboardAuto.com provides a strong solution,” said John Wallace, senior vice president of lending products, CUNA Mutual Group. “Auto loans are a core credit union member service, and we believe SpringboardAuto.com provides a valuable option for members who otherwise might not be able to get vehicle financing through their credit union.”

SpringboardAuto.com uses a sophisticated automated credit engine for real-time responses. The tool offers flexible approval terms that enable approved members to configure their loan preferences, empowering them to see the impact of their decisions throughout the process. After receiving a referral from their credit union, members complete the application online without conventional obstacles that borrowers with below-prime credit sometimes experience. The process minimizes requests for redundant customer information, creating a more streamlined experience. 
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CUNA Mutual Group Posts Strong 2015 Results
Positive Momentum Will Help Company Invest for Future Benefit of Credit Unions and Consumers

MADISON, Wis. – CUNA Mutual Group today reported strong 2015 operating results, which the company said will create additional momentum to help invest in products and services that help make credit unions the best financial alternative for consumers.

CUNA Mutual Group’s total revenue rose to $3.1 billion in 2015, with growth in its core strategic business units up 5.5 percent for the year.  The company’s TruStage® life, health, auto, and home insurance products and programs as well as Wealth Management retail annuities led the growth. 

“CUNA Mutual Group is financially strong and growing, and our investments will be channeled in the direction of our customers and the marketplace,” said Robert N. Trunzo, CUNA Mutual Group president and CEO. “It’s clear we're in an industry of shifting consumer decision-making, so using our resources to align with the shifting needs of the marketplace and our customers remains our top priority.”

CUNA Mutual Group recorded $217 million of GAAP net income in 2015, compared with $206 million in 2014. That improvement reflects growth in core business units, low catastrophe losses and positive claims experience, as well as strong net investment income performance. 

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