Protecting Our Colleagues

Work Environment and Facilities

Many governors across the U.S. are enacting "stay in place" or similar orders to slow the spread of COVID-19. Most of these orders exclude employees working for certain essential services such as medical facilities, grocery stores and pharmacies. The U.S. Department of Homeland Security and the Treasury Department identifies insurance and financial services as essential services.

The health and safety of our workforce, customers, partners and the community remain our top priority. We know our customers depend on us, and fortunately, we have experience in remote work arrangements. We are ready to serve you, your families, your businesses, members and customers during this time.

The following actions under our business resiliency plan are being taken to help slow the spread of the coronavirus and are subject to change as the pandemic evolves:

  • Employees and contractors who can work remotely are required to do so.
  • Our office buildings will remain open for those individuals who are unable to work remotely and who require limited, periodic access to the office.
  • For visitors who were planning to come to our office, we will make alternate arrangements to postpone meetings or conduct them virtually. Non-essential visits to our office are restricted.
  • Effective Monday, Aug. 3, all employees and contractors must wear face coverings when they are unable to maintain at least six feet of distance when working onsite at company offices or offsite when conducting business face-to-face with credit union representatives, clients and prospective clients. Anyone working in our Madison office is required by Public Health Madison & Dane County to wear a face covering at all times.
  • Beginning Thursday, Oct. 1, all employees, contractors and visitors are required to complete a Building Access Assessment prior to entering the secured doors of any CUNA Mutual Group office.
    • This assessment can be completed through our HR employee portal or on an iPad in the lobby of each building. One component of the Building Access Assessment will be reporting temperatures. We will not have thermometers onsite so employees, contractors and visitors will need to record their own temperatures before leaving home.

Current Policy for Travel

All business travel has been suspended in favor of phone or virtual meetings. This includes all modes of transportation and distances for all purposes, with the exception of coming into work, when appropriate.

Meetings & Events

All internal meetings are being rescheduled or held virtually. When our position changes on a particular meeting, we are communicating directly with all registered attendees.

CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates.