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Gain Insights from our 12th Discovery Conference

We brought you the best at Discovery2021 including twelve sessions filled with ideas and inspiration for strategic planning. If you missed the conference, you can still access all content. Enjoy information and tools to better serve your credit union and enhance your members’ experience.


Dr. Kaihan Krippendorff

Winning the Future of Finance

The financial services industry is undergoing a historic transformation. Incumbent institutions are under attack. Kaihan shares experience and actionable insights, arming you with a framework and tools to succeed in the tech-driven digital economy of the 21st century.

Video length: 50 min, 28 sec

Erica Dhawan

Getting Big Things Done: Unleash Your Connectional Intelligence

A modern leadership skill called Connectional Intelligence (CxQ) is turning people into super-connectors who accelerate innovation, break down silos and foster top and bottom-line impact. Understand how using digital body language, or CxQ, is the key to professional success and leadership.

Video length: 36 min, 40 sec

Panel Discussions

Kathy Chartier | Kirk Mills
Charlotte Nemec | Maurice Smith

Growing While Leading the Way on Financial Inclusion

Median CDFI credit unions outperform median non-CDFI credit unions in earnings, lending, asset and membership growth. The December 2020 stimulus package included $12 billion in funding for Community Development Financial Institutions (CDFIs). Leaders from successful CDFI credit unions share ways they used their CDFI designation to help more members.

Video length: 46 min, 54 sec

Diana Dykstra | Brad Green
Larry Sewell | Bob Trunzo

Leading Credit Unions and Our Industry into the Future

The expectations of employees, members, business partners and community partners have changed dramatically over the last year. A panel of credit union leaders, who also serve as board chairs for associations that help our system thrive, will share lessons they have learned and insights they believe we can apply as we look to the future.

Video length: 61 min, 53 sec

Breakout Sessions

Renee Sattiewhite | John Bissell
Paul Kundert | Maurice Smith

Diversity, Equity & Inclusion from the Eyes of Credit Union CEOs

There is no doubt diversity, equity and inclusion (DEI) programs are vital to the health of our communities and businesses. Soon multicultural consumers will make up the majority of the U.S. population. Learn from credit union CEOs who championed the successful rollout of their DEI programs.

Video length: 41 min, 17 sec

Steven Rick

U.S. Economic Outlook & Its Impact on Credit Unions

As the COVID-19 pandemic runs its course in 2021, the economic impacts may be longer-lasting. The Federal Reserve’s monetary policy and the Treasury Department’s fiscal policy are important topics. Explore the possible paths of economic recovery and what impact it will have on credit unions.

Video length: 30 min, 20 sec

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Chris Harper

Auto Loans and Credit Unions: Trends, Challenges, & Projections

Whether to purchase a vehicle and how to finance it are key questions consumers ask. For credit unions, auto financing is important in their lending portfolio, helping to attract new members and form lasting relationships. Hear the recent trends in auto lending, projections, and next steps credit unions can take.

Video length: 19 min, 03 sec

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Emily Engstrom | Vicki Potter

The Hidden Growth Opportunities in Your Data

After a year of transitions and unpredictability, it’s important to understand what your data is telling you and how your credit union can use it to drive growth. Gain tips on using your data in actionable ways and insights on best practices, data optimization, and what to expect in the days ahead.

Video length: 28 min, 23 sec

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April Clobes | Ben Maxim

The Lab at MSUFCU – Accelerating Innovation, Together

Michigan State University Federal Credit Union (MSUFCU) created an innovation center, The Lab at MSUFCU, to incubate and accelerate innovative financial solutions through co-creation and partnerships. Learn how engagement of members, employees, and fintech partners is essential to the innovation process.

Video length: 26 min, 10 sec

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Thomas Munley

Making Strategic Choices for Growth

Credit unions are facing the impact of COVID-19, competition from non-traditional players, and changing consumer preferences. Hear the latest research on credit union growth strategies such as mergers, product mix, and digital capabilities, and how they relate to performance. How are strategic choices driving growth?

Video length: 25 min, 57 sec

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Joe Sullivan

Preparing for Marketing Success in a Post COVID-19 World

The social and economic impact of the coronavirus pandemic is a jarring example of how one crisis, one trend or new technology can turn your marketing and financial institution upside-down. Explore consumer behaviors and marketing trends and discover three ways to keep your marketing less susceptible to emerging threats.

Video length: 33 min, 08 sec

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Gigi Hyland | Sarah Lietz | Brenton Peck

A Strategic Imperative: Your Members’ Financial Health & Well-Being

We’ve learned during the pandemic that health and wealth are deeply intertwined. COVID-19 pulled the rug out from under people’s financial lives. Hear how a financial well-being strategy is good for your community, members, employees – and your bottom line. Learn to put financial health and well-being at the center of your strategy.

Video length: 38 min, 08 sec

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CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. Corporate headquarters are located at 5910 Mineral Point Road, Madison WI 53705.