As fee income continues to fall under regulatory scrutiny, how will you find ways to maximize sources of member-friendly non-interest income?
For more than 10 years, Lender Development Program® strategies have helped credit union staff strengthen members’ current and future financial positions by uncovering and meeting more member financial needs. Based on the best practices of high-achieving, results-driven credit unions, this multi-disciplined program helps maximize the performance of your entire product portfolio.
What’s in it for you? Increase income streams. Cover more loans with payment protection; uncover more cross-sell and referral opportunities. Increase return on assets. Reduce your odds of bearing risk of a defaulted loan with more protected loans while increasing your fee-based income streams. Reduce overall risk. Spread your loan portfolio risk with a wider pool of members who elect payment protection on their loans. Increase member satisfaction. Create deeper relationships and loyalty of members through knowledgeable service. Retain your best and brightest. Use resources to provide development opportunities, set goals and reward performance that increase productivity and reduce turnover.
Support your payment protection program with Lender Development Program® resources that include online reports, live and on-demand training, discussion boards, job aids and more.
* “12 Ways Employee Engagement Makes Companies Competitive," Callibrain, 1/2014