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Tools and Resources  Refreshing Tools and Resources.

MemberCONNECT Tools & Resources

"MemberCONNECT is a program that CUNA Mutual does extremely well, and [CUNA Mutual] is a great partner for HawaiiUSA Federal Credit Union."

Tommy Nakano
Group Insurance Center Director
HawaiiUSA Federal Credit Union
Assets: $909 million/124,000 members

MC testimonial

overview

The MemberCONNECT Program builds member relationships and credit union income.

Affordable coverage
A variety of popular insurance products including:

  • Life
  • Accidental Death & Dismemberment
  • Auto & Homeowners


Multi-channel member support tools
Members can choose how they want to handle billing, beneficiary designation, and claims: 

  • Online
  • Phone
  • Face-to-face (auto and homeowners)


Comprehensive marketing support and administration

  • Multi-channel marketing and sales tools
  • Data is secure and private
  • Compliant with state and federal regulations
  • Training
  • Application processing
  • Underwriting
  • Servicing
  • Claims
  • Management reporting

features

A streamlined way to provide products that members need

  • Delivers some of the most popular member insurance products
  • Includes comprehensive marketing, sales, training, and support services
  • Direct-to-member program requires little to no staff support

Multi-channel support

Both members can pick their preferred delivery method for service and support

  • Online
  • Phone
  • Face-to-face (local agents for auto and homeowners insurance)

Sophisticated marketing tools

  • Member segmentation and targeting increase program efficiency
  • Educational, consultative approach ensures member protection needs are met

Improves member retention

  • Helps position your credit union as the member's primary financial services provider
  • Creates a "stickier" relationship with your member
  • Members with a policy through this program have shown up to a 10% increase in credit union retention*

Builds reliable non-interest income for your credit union

  • Program offered at no cost to your credit union
  • A proven way to deal with declining ROA
  • Member CONNECT programs paid over $45 million in credit union royalty fees in 2007

Developed with credit union needs in mind

  • Created specifically for credit unions
  • Ongoing innovation, testing, and validation assure products and support tools meet member and staff needs
  • Program won't compete with your existing operations and offerings

Source: Internal CUNA mutual analysis of 7.1 million members, October 2008

details

Learn more about the MemberCONNECT Program

MemberCONNECT Related Products

MemberCONNECT Related Products Content

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Insurance products are not deposits, not federally insured, and not underwritten or guaranteed by credit unions.
B2BCUE-0309-65BB 
3/13/09

Email Link

MemberCONNECT Contact Us

800.356.2644 or email
Credit Insurance cross sell  Refreshing Credit Insurance cross sell.

Credit Insurance covers loans and protects member assets, savings and credit ratings when a specified life event occurs.

Credit Insurance cross sell