For more information: 
Phil Tschudy 608/231-7188  philip.tschudy@cunamutual.com
Rick Uhlmann 608/231-8940  rick.uhlmann@cunamutual.com

Oct. 25, 2007

CUNA Mutual Responds to California Wildfire Claims
Property/Casualty Claims Staff Available 24 Hours A Day
 
MADISON, WI – CUNA Mutual Group encourages insured credit unions and members incurring losses due to the California wildfires to contact the company as soon as possible with claims information. Credit unions with property and casualty claims can contact the Credit Union Protection Response Center at 1-800-637-2676.  This line is answered 24 hours a day, 365 days a year, said Kim Miller, property/casualty claims manager.  “All night and weekend emergency calls will be responded to by a claims representative, who will immediately assess the situation and provide any needed assistance,” Miller said.

Additional claims reporting information for credit unions is also posted on CUNA Mutual’s Web site at www.cunamutual.com.  Click on “My Services for Credit Union Staff;" “News and Events;” and “Contact Information for Credit Unions Impacted by California Wildfires.”

For optimum effectiveness, Miller recommends credit union personnel report the following information, if available:

• The nature of the loss
• Whether the policyholder has any special claims needs
• Name of the contact person and how that person can be reached

In the meantime, CUNA Mutual staff is attempting to contact many of the credit unions in the affected areas via phone, fax and e-mail.  CUNA Mutual has a team of claims representatives ready to be sent onsite once affected locations are determined, Miller said.

Credit union members who are Liberty Mutual policyholders through CUNA Mutual’s MEMBERS Auto and Homeowners program can report losses to automobiles or homes to Liberty Mutual at 1-800-225-2467. Members who are Progressive Insurance auto policyholders can report losses to Progressive at 1-800-776-4737. All lines are open 24 hours a day.

Credit unions with Collateral Product Claims can call 1-800-557-8955, weekdays from 7 a.m. to 8 p.m.

CUNA Mutual Group is the leading provider of financial products and services to credit unions and their members worldwide. More information on the company is available on the company’s Web site at www.cunamutual.com.