|
The following online services are available to CUNA Mutual's policyholders. These services are accessed via the policyholder's My Home page once authorization has been granted. To request access, sign in and click on Edit My Services. If you need a User ID, click on New User Registration on the home page.
Collateral Products
Following is a brief description of each of the secured online services available to our Collateral Products policyholders.
Blanket Single Pay
Description: For use by those with Single Pay ‐ Blanket Physical Damage Coverage. This service enables you to calculate and submit your Blanket Single Pay premium every month—right at your fingertips. Simply enter the reporting month, the number of new and refinanced collateral loans granted during that month, and your credit union’s rate. If your credit union uses our WebEFT service to pay premiums, payment is automatically applied. If your credit union does not use our WebEFT service, you’ll receive a bill through the mail.
Product Requirements: Collateral Products
Security Roles Available: Reader, Processor (description of security roles)
Typical User: Lending personnel
eLearning
Description: eLearning is an online interactive tutorial to give you a better understanding about all of our Collateral Products online e-tools.
Product Requirements: Collateral Products
Typical User: Lending personnel
Immediate Issue
Description: For use by those with Immediate Issue Physical Damage Coverage. This service enables you to force place Immediate Issue Physical Damage Coverage on a member’s loan. Simply enter the member’s loan and collateral information, and submit for immediate coverage. And now you can even calculate the premium online and submit the information directly to CUNA Mutual. If your credit union uses our WebEFT service to pay premiums, payment is automatically applied. If your credit union does not use our WebEFT service, print a copy of the online application, and submit it through the mail with payment.
Product Requirements: Collateral Products
Security Roles Available: Reader, Processor (description of security roles)
Typical User: Lending personnel
Member Administration
Description: View and manage information pertaining to your members, specific loan and collateral information, insurance history—and even view or print document images. You can also make collateral status changes, add information about a new policy, or submit proof of insurance information.
Product Requirements: Collateral Products
Security Roles Available: Reader, Processor, ProcessorPlus, Advanced (description of security roles)
Typical User: Lending personnel
Claims (Notice of Loss)
Description: The Notice of Loss form is the first step in submitting a collateral insurance claim. Submitting the electronic notice reduces the time to process your claim.
Product Requirements: Collateral Products
Typical User: Lending personnel
Pending Notices
Description: Designed primarily for credit unions whose notices and certificates will be mailed weekly or biweekly instead of daily. This service enables you to see a list of all pending notices and certificates before they are sent to your members. If your credit union wishes to actively review and confirm the notices and certificates before they mail, you will appreciate the added convenience of this service. You can search by member and control online whether to release early, delay, or permanently waive a notice or certificate, most credit unions do not wish to regularly interrupt or slow down the flow of the notices and certificates. By allowing notices and certificates to automatically print and mail each night, there is a better likelihood of obtaining your members’ proof of insurance as soon as possible.
Product Requirements: Collateral Products
Security Roles Available: Reader, Processor, Advanced (description of security roles)
Typical User: Lending personnel
Reports
Description: Everything you need to manage member‐related reporting. You can create, filter, view, and search management reports online: you control the search parameters and the report outputs. You can also export the resulting data for other reporting or business purposes. We encourage you to view these reports at least weekly for the latest tracking information.
Product Requirements: Collateral Products
Typical User: Lending personnel
Secure File Transfer
Description: This service is geared toward your credit union’s technical administrators or data processors. Use this service to electronically transfer loan information and other files to us, knowing your member data is protected by our secure 128‐bit encryption technology. This service enables you to securely upload data files, download data files, or change tracking codes or field lengths.
Product Requirements: Collateral Products
Security Roles Available: Reader, Processor (description of security roles)
Typical User: Lending personnel
TotalTrac II (Texas)
Description: TotalTrac II (Texas) allows our Texas Customers to view the status of all active tracked loans, including current and historical insurance records and notes. You can review and/or print other data including billing status and statements, cancellations and transactions.
Product Requirements: Collateral Products
Typical User: Lending personnel in Texas
View Your Bills
Description: This service, designed for those who receive their Collateral Products billing statements through the mail, gives you the ability to view and manage all of your settled and unsettled bills online. Reconcile your bills quickly and easily, search for specific current or past bills, and print outstanding bills to submit with payment.
Product Requirements: Collateral Products
Typical User: Lending personnel
Credit Union Protection
Following is a brief description of each of the secured online services available to our Credit Union Protection policyholders.
Bondability
Description: Our online checks don’t keep your ideal candidates waiting! The Bondability program verifies bondability of current and potential staff, directors and committee members to protect Bond policy owners against potential future losses caused by internal fraud. This one-of-a-kind service provides an instant response to your request -- indicating either that an individual is bondable or that further research is necessary. You can also view pending and completed requests made by your credit union in the last 30 days.
Product Requirements: Credit Union Bond
Typical User: Human Resources staff
Claims History/Status
Description: Gain direct access to claims history reports with up to five years of loss data, to help you understand loss trends and make future insurance purchasing decisions. Your credit union claim information is sub-totaled by policy, coverage and year, and includes loss type information, as well as the status of pending claims.
Product Requirements: Credit Union Bond
Typical User: Credit Union CEO/Manager; Risk Manager
Credit Union Protection Resource Center
The Protection Resource Center is your one-stop shop to receive timely and comprehensive information on current risk trends and risk management tools as well as "hot topic" articles on services and innovations.
When you receive access to the Protection Resource Center, you will automatically receive email notifications when new Risk Alerts are available in the Protection Resource Center. The email notifications will include headlines, brief summaries and a direct link to the Protection Resource Center. You can discontinue the email notification by using the unsubscribe link found in all notifications.
The Resource Center consists of two valuable risk management programs:
Risk Alert
Description: Formerly known as SCAM Alert, Risk Alert is a risk and fraud alert awareness program that helps credit unions to prepare for emerging loss exposures by arming your staff with the latest fraudulent schemes directed at credit unions and also provides you with loss prevention tips.
Product Requirements: Various property and casualty insurance products
Typical User: Credit Union CEO/Manager; Risk Manager
Loss Prevention Library
Description: The Loss Prevention Library is a comprehensive collection of educational brochures, guides and other materials that address potential risks, loss control measures, suggested policy working and loss prevention checklists that can help your credit union successfully manage your credit union’s risks.
Product Requirements: Credit Union Bond and/or Credit Union Package of Protection policyholder
Typical User: Credit Union CEO/Manager; Risk Manager; Branch Manager
PowerPoint Demonstration: Protection Resource Center Demo (https)  (659 KB/ 7 pages KB)
Credit Union Insurance Review
Description: Access and review your current coverage information, including limits, deductibles and premiums related to Bond, Special Insurance Package, Credit Union Package of Protection and Business Auto policies.
Product Requirements: Credit Union Bond and/or Credit Union Package of Protection policyholder
Typical User: Credit Union CEO/Manager; Risk Manager
Credit Union Protection Forms
Description: Credit Union Protection Forms provides you with easy access to the most commonly used forms for servicing your Bond, Special Insurance Package and Credit Union Package of Protection policies. Simply complete one of the interactive coverage change forms or download a PDF file to complete and submit to CUNA Mutual.
Product Requirements: Bond and/or Credit Union Package of Protection policyholder
Typical User: Credit Union CEO/Manager; Risk Manager
Credit Union Protection Notice of Loss
Description: The Notice of Loss is the first step in submitting a claim. Submitting the electronic notice reduces the time to process your claim and expedites your recovery from loss for your Bond and Property/Liability related coverages. In addition, the Notice of Loss validates the your deductible amounts and automatically generates a claim number for easy credit union tracking. If your Notice of Loss meets the criteria for a "fast track claim", an immediate decision could be made and settled electronically through Electronic Funds Transfer (EFT).
Plastic Card Customer Care Center:
The Plastic Card Customer Care Center is an extension of the Notice of Loss service, specifically designed for Plastic Card losses. You can submit a Card Compromise Notification, a Notice of Loss (as soon as you become aware of a potential loss), a Proof of Loss, and access online reports.
Product Requirements: Credit Union Bond and/or Credit Union Package of Protection policyholder
Typical User: Credit Union CEO/Manager; Risk Manager
Mortgage Security
Description: You may request Mortgage Security insurance via this on-line application. Mortgage Security is a force-placed physical damage insurance for residential, mobile home, and commercial property. It protects the interests of the credit union and the borrower on first and second mortgages and home equity loans with no evidence of insurance from the borrower.
Product Requirements: Available to Mortgage Security program subscribers
Typical User: Lending personnel
Protection eLearning
Description: A learning site designed with credit union employees in mind. As an employee it's important that you understand the abundance of risk factors that affect you, your credit union and your members. With eLearning, you'll develop a foundation of risk management tips and techniques that will help you identify and prevent loss as well as provide you with valuable information and tools that will equip you during difficult and uncertain situations.
Product Requirements: Credit Union Bond
Typical User: Front-line Managers and Staff, Training Managers, Risk Managers
Required Renewal Questionnnaire (Credit Union Protection Renewal)
Description: Quick and easy access to your customized Renewal Questionnaire at least 120 days prior to your renewal allows you to share key risk and coverage information to help ensure your credit union is protected.
Product Requirements: Credit Union Bond and/or Credit Union Package of Protection policyholder
Typical User: Credit Union CEO/Manager; Risk Manager
Risk Assessments (Disaster Protection & E-Commerce)
Description: Help identify some of the most common exposures and insurance miscues through this series of risk self-assessment and insurance planning guides, in addition to uncovering strategies to help you manage risks. These online assessments automatically review your responses and generate immediate responses, including your level of risk and recommendations. Current online risk self-assessments include Disaster Protection and Electronic Commerce.
Product Requirements: Credit Union Bond and/or Credit Union Package of Protection policyholder
Typical User: Credit Union CEO/Manager; Risk Manager
Employee Solutions
Benefits For You
Product Description: Benefits For You allows you to easily and conveniently manage all your CUNA Mutual benefits, which may include retirement plans; flexible spending accounts; life, disability, and medical insurance. Whether you are enrolling for the first time, changing your elections, preparing to retire, or administering information for others, this site offers extensive resources to make the process easier. As an added bonus, you can also discover the latest benefits-related news to keep you up-to-date on trends and changes.
Product Requirements: Although there are no specific product requirements, the requester needs to have CUNA Mutual Benefits.
Typical User: Credit union employees and plan administrators.
Financial Resources
Following is a brief description of each of the secured online services available to our Credit Union Financial Solutions policyholders.
CU System Funds Loans
Description: Submit loans to CU System Funds. Download loan documents. Send support e-mail.
Product Requirements: Certification as a qualified originator
Typical User: Credit Union accounting/finance personnel
CU System Funds Shares
Description: Purchase and redeem shares in CU System Funds. Send support e-mail.
Product Requirements: Approval as a qualified investor
Typical User: Credit Union accounting/finance personnel
Investment Advisory Services
Description: Secure download of reports. Secure upload of data files. Send support e-mail.
Product Requirements: Investment Advisory Services
Typical User: Credit Union Accounting/Finance Personnel
WebEFT System
Description: The WebEFT System allows you to view and/or print your credit union's Electronic Funds Transfer settlements for claim payments, insurance premium payments and miscellaneous transactions.
Product Requirements: Available to CUNA Mutual Group Insurance policyholders
Typical User: Credit union personnel
IRA Services
IRA Services Resource Center
Description: The IRA Services Fully-Administered IRA Program provides credit unions with complete administrative support for traditional, Roth, and SEP IRAs along with support for Coverdell Education Savings Accounts. This support includes technical and compliance assistance along with help for marketing your IRA program. Administrative services we provide include: tax reporting, death benefit claims, payment notification and calculation, and access to compliance specialists on our hotline.
Product Requirements: Available to credit union staff on any of IRA Services' programs
Typical User: IRA staff, Marketing manager
IRAdirect ®
Description: If you're looking for a faster, easier alternative to paper processing for your Self-Administered or Fully-Administered IRA program, IRAdirect® is the answer. With our electronic IRA processing system, you'll have instant Internet access to all the tools you need to administer your IRA program.
Product Requirements: Available to CUNA Mutual IRAdirect® subscribers
Typical User: IRAdirect® Administrators who are designated by the credit union upon IRAdirect® subscription.
Lending Claims/Premium Services
Following is a brief description of each of the online secured services available to our Lending Solutions policyholders.
Credit Claims File Transfer
Description: The Credit Insurance Claims Secure File Transfer is a process to transfer a claims report between CUNA Mutual Group and credit unions. Files transferred between credit unions and CUNA Mutual Group are encrypted, virus scanned and protected from unauthorized access.
Product Requirements: Various Credit Insurance products
Typical User: Lending personnel
Credit Claims Online - CD
Description: Using Credit Claims Online - Credit Disability, you can file your Credit Disability claims electronically.
Product Requirements: Credit Disability
Typical User: Lending personnel
Credit Claims Online - CL
Description: Using Credit Claims Online - Credit Life, you can file your Credit Life claims electronically.
Product Requirements: Credit Life
Typical User: Lending personnel
Credit Claims Online - DCDISB
Description: Using Credit Claims Online – Debt Cancellation - Disability, you can file your Debt Cancellation - Disability claims electronically.
Product Requirements: Debt Cancellation with a package program containing CU CHOICE Disability
Typical User: Lending personnel
Credit Claims Online - DCFL
Description: Using Credit Claims Online - Debt Cancellation – Family Leave, you can file your Debt Cancellation – Family Leave claims electronically.
Product Requirements: Debt Cancellation with a package program containing CU CHOICE Family Leave
Typical User: Lending personnel
Credit Claims Online - DCIU
Description: Using Credit Claims Online - Debt Cancellation –Involuntary Unemployment, you can file your Debt Cancellation –Involuntary Unemployment claims electronically.
Product Requirements: Debt Cancellation with a package program containing CU CHOICE Involuntary Unemployment
Typical User: Lending personnel
Credit Claims Online - DCLife
Description: Using Credit Claims Online – Debt Cancellation - Life, you can file your Debt Cancellation - Life claims electronically.
Product Requirements: Debt Cancellation with a package program containing CU CHOICE Life
Typical User: Lending personnel
Credit Claims Online - GMP/HMP
Description: Using Credit Claims Online - Group Mortgage Protection/Home Mortgage Protection, you can file your GMP/HMP claims electronically.
Product Requirements: Group Mortgage Protection/Home Mortgage Protection
Typical User: Lending personnel
Credit Claims Online - LP
Description: Using Credit Claims Online - Loan Protection, you can file your Loan Protection claims electronically.
Product Requirements: Loan Protection
Typical User: Lending personnel
Credit Claims Online - LS
Description: Using Credit Claims Online - Life Savings, you can file your Life Savings claims electronically.
Product Requirements: Life Savings
Typical User: Lending personnel
Credit Premium Secure File Transfer
Description: The Credit Insurance Premium Secure File Transfer is a process to transfer premium information between CUNA Mutual Group and credit unions. Files transferred between credit unions and CUNA Mutual Group are encrypted, virus scanned and protected from unauthorized access.
Product Requirements: Various Credit Insurance products
Typical User: Lending personnel
MEMBER'S CHOICE® Premium
Description: Via this on-line service, you can submit premium payments, apply for Single Premium refunds and view premium detail history electronically for Credit Disability/Credit Life and Loan Protection/Life Savings.
Product Requirements: Various Credit Insurance products
Typical User: Lending personnel
Lending Support
Debt Cancellation Resource Center
Description: The Debt Cancellation Resource Center has helpful information and ideas on how to best support your credit union's Debt Cancellation Program. Topics included are Training and Education, Administration, Sales Support, and Marketing Support.
Product Requirements: Credit Union must have our MEMBER'S CHOICE Debt Cancellation product.
Typical User: Lending personnel
GAP Cancellation
Description: The Guaranteed Asset Protection (GAP) Cancellation form is used to cancel a GAP waiver. Upon completion of this on-line form, the information is submitted to an Administration System that will process the cancellation.
Product Requirements: GAP Insurance
Typical User: Lending personnel
Lending Resource Center
Description: The Lending Resource Center provides real-time compliance alerts and information, member-marketing materials and online order form, product and compliance training opportunities, product and administrative information, and answers to commonly asked questions.
Product Requirements: CUNA Mutual Group Credit Life Insurance, Credit Disability Insurance, Mechanical Repair Coverage (MRC), Guaranteed Asset Protection (GAP), Debt Cancellation, LOANLINER customers.
Typical User: Decision-maker, lending management, compliance officer, marketing management personnel
loanliner.com
Description: loanliner.com Internet Lending Suite is a web enabled lending tool that integrates into your web site and automates your online loan process. By integrating loanliner.com with your own loan origination efforts, you’ve got a golden opportunity to meet member needs without increasing your staff overhead. This efficient way to grow your lending operation will also generate new fee income, thanks to a variety of cross-selling opportunities. The modular design of loanliner.com guarantees that you can develop an online lending experience specifically tailored to your members while simultaneously meeting your credit union's current and future online lending needs. All this plus the built in security, compliance and privacy protection you’ve come to expect from CUNA Mutual Group.
Product Requirements: Available to loanliner.com subscribers
Typical User: Loan management and staff and webmaster
GAP File Transfer
Description: Our preferred method for issuing and tracking GAP policies is the Integrated Web Calculator (IWC), a part of CUNA Mutual's Web site options. However with prior approval, there is the alternative option for posting GAP policy information to CUNA Mutual. This method utilizes a comma delimited file format that can be passed to CUNA Mutual for processing. This ad hoc file is created from data that has been captured by some alternative Loan Processing software system. The required GAP data is extracted from the credit union's current software program for processing GAP files. The credit union will use whatever ad hoc data extract tool that works for themselves.
Product Requirements: Guaranteed Asset Protection
Typical User: Lending Personnel or IT Personnel
MRC Cancellation
Description: The MRC Cancellation page allows you to submit a cancellation request for an existing MRC agreement/policy.
Product Requirements: Mechanical Repair Coverage
Typical User: Lending Personnel
Student Loan Network Resource Center
Description: Within the Student Loan Network Resource Center, you will find the entire Student Loan Network operations manual, the Common Manual, marketing planning guides, promotional materials for marketing your credit union's student loan program and operational forms for administering your student loan program. You will also receive updates on student loan operational and marketing issues.
Product Requirements: Available to Student Loan Network subscribers.
Typical User: Lending personnel
Member Solutions
Following is a brief description of each of the secured online services available to our Member Solutions policyholders.
Compensation-Viewer
Product Description: The Compensation-Viewer allows secure, timely and easy access to Credit Union/CUSO compensation reports related to MEMBERS Financial Services programs. Additionally, you will have access to detail and summary level reports and historic reports and the option to download data from these reports.
Product Requirements: Although there are no specific product requirements, the requester needs to have a relationship with CUNA Mutual through the MEMBERS Financial Services program and have authorization from the Credit Union/CUSO prior to requesting access.
Typical User: Member services personnel and Credit Union personnel
CU Navigator Management Reporting
Description: CU Navigator Management Reporting provides access to management information for the MEMBERS Financial Services and MemberCONNECT programs in your credit union. The premier tool being made available through this access is the CU Navigator. The CU Navigator is an interactive, web application which enables credit union program managers to monitor and direct the progress of their MEMBERS Financial Services and MemberCONNECT programs. It was built specifically for credit unions. Credit union executives were actively involved with the design and development of the application. The CU Navigator brings together data from numerous sources and presents it in a flexible fashion. Data can be viewed in a report format or graphically, such as bar, line or pie charts. The month by month information allows for trending of many key metrics, for example, assets under management, inforce coverage, and active accounts/policies.
Product Requirements: Active MEMBERS Financial Services and/or MemberCONNECT program
Typical User: CEO/President, Credit Union and CUSO Program Managers/Champions
MemberCONNECT Resource Center
Description: Discover a variety of advertisements and articles to download for your newsletter or other promotional media. Materials feature all MemberCONNECT products: Life, Accidental Death & Dismemberment (AD&D), MEMBERS Auto & Homeowners Insurance, and more. The variety enables you to choose which positioning best fits your product mix and membership.
Product Requirements: Available to credit union staff on the MemberCONNECT program
Typical User: Marketing and financial planning personnel
Membership File Upload
Description: The Member Information Center Membership File Upload ensures a secure transfer of your member data files to us for our subsequent processing.
Product Requirements: Various member products
Typical User: Member marketing personnel
|
