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In addition to mitigating losses based on early notification, the Plastic Card Customer Care Center helps you align with contract requirements, provides the ability to notify us of card compromises, and provides statistical information on loss trends, cardholder loss summaries, and payment history.
User Requirements: Credit Union Protection Policy Owner
Typical User: Credit Union Manager, Risk Manager, Operations Staff
How will this help my credit union?
- Quick, convenient method of notifying CUNA Mutual of a potential Plastic Card claim. Note: Other types of Credit Union Protection claims (i.e. Fraudulent Deposit/Forgery or Alteration, Owned Auto, Repossessed Auto, Building, ATM and others) should be filed via Notice of Loss.
- Easy access to loss prevention techniques and education on how to protect your credit union from loss.
- Claim number is provided for easy tracking and follow-up.
- Expedites your recovery from loss.
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"I like being able to submit claim information right away, instead of waiting until our deductible has been met."
"Quicker settlement than mailing claims."
"The reports are great! Especially the Customizable Cardholder Loss Detail. I get exactly what I need when I need it."
"Love it. Fast, convenient, and excellent customer service whenever I call or email questions."
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To get access:
- Access to this online tool requires a UserID and Password.
- If you do not currently have a UserID and Password, and you are a Credit Union Protection policy owner, please go to New User Registration Follow the simple five-step process to request access to Credit Union Protection Notice of Loss, the Plastic Card Customer Care Center is part of this service.
- If you already have a UserID and Password, but still can't access the Plastic Card Customer Care Center. Click Edit my Services to add Credit Union Protection Notice of Loss to your personalized list.
- Forgot your password or need help getting access? Contact Internet Technical Support at 1-800-962-5465.
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